Accounts

Is it free to join?
Yes! Creating an account is free. We only take a transaction fee when something sells.

How do I reset my password?
Click your profile icon in the top-right corner → Account Settings → Password → enter your new password → Submit.

Can I delete my account?
Yes. Go to Account Settings → scroll down → select “Delete My Account.” This action is permanent and cannot be undone.

Do I need to be a racer to join?
No! RaceTeams.com is for racers, teams, fans, sponsors, suppliers, and service providers. Anyone connected to the motorsports community can join.

Is RaceTeams.com available outside the U.S.?
Yes. Members worldwide can join, but some features (like payments, shipping, or tax handling) may depend on your country.

Profiles

How do I create a profile?
Click “Sign Up” on RaceTeams.com, fill in your details, agree to our Terms of Service and Privacy Policy, then verify your email. Once verified, you can start exploring and listing.

Can I update my profile later?
Yes! You can edit your profile info, add a logo or images, and update links anytime under Account Settings.

Do I need a business license to sell?
Not necessarily. Both individuals and businesses may list on the marketplace. However, you’re responsible for complying with local business, tax, and licensing laws.

Listings and Marketplace

###Buying###

How do I purchase an item or service?
Sign in, browse the marketplace, click a listing, and follow checkout instructions.

Can I contact a seller before purchasing?
Yes. Use the “Message Seller” button on any listing.

Are transactions secure?
Yes. All transactions run through Stripe Connect, which offers industry-standard security.

Does RaceTeams.com guarantee items or services?
No. We are a platform connecting buyers and sellers—we don’t own or inspect items. Please review listings carefully and contact the seller before purchasing.

###Selling###

How do I create a listing?
From your dashboard, click “Post a New Listing,” add details (title, description, photos, price, category), and publish.

Are there listing fees?
No upfront fees. When you make a sale, RaceTeams.com collects 12.9%, which covers platform and payment processing costs.

What can I sell?

• Race cars, chassis, and engines
• Parts, tools, and trailers
• Safety gear and electronics
• Services (wrap shops, fabrication, tuning, coaching, etc.)
• Sponsorship opportunities

Can I rent my race car?
Yes, but you are responsible for outlining requirements (license, insurance, waivers, crash clauses, etc.). RaceTeams.com does not provide insurance coverage.

Can suppliers/vendors list products?
Yes. Manufacturers, dealers, and service providers can create a Supplier listing to showcase products or services.

Can I edit or delete my listing?
Yes. Go to “My Listings” in your profile and select Edit or Delete.

Payments and Fees

What payment methods are accepted?
Credit/debit cards, ACH transfers, and other Stripe-supported options.

How do I get paid?
Link your bank account through Stripe Connect. Funds are deposited automatically on Stripe’s payout schedule (typically 2–7 business days).

Are there extra fees?
Transaction fees: 12.9% (includes Stripe’s 2.9% + $0.30). ACH transfers for large items may have lower costs.

Can I sell without Stripe?
No. Stripe Connect is required for payouts.

Shipping

What happens after a buyer purchases a shippable item?
The seller receives an email with the order, shipping instructions, and tracking number. Print the shipping label, attach it securely to the package (cover with clear tape if using plain paper), and drop it off with the carrier. For clothing and soft goods, we recommend using poly mailers and a clear label sleeve for extra protection.

Who pays for shipping?
The buyer chooses and pays during checkout. For those shipping inside the U.S., it is recommended that buyers choose between USPS, FedEx, or UPS.

Can I use my own carrier?
Yes, but we recommend Shippo for better rates and built-in tracking.

What if my shipment is delayed or lost?
Check tracking first, then contact the carrier directly. RaceTeams.com is not responsible for carrier delays or lost items.

Big Ticket Items

Can I avoid credit card fees on large purchases?
Yes. Buyers and sellers can use ACH transfers or third-party escrow services.

Does RaceTeams.com provide warranties?
No. Buyers and sellers are responsible for warranty terms. Consider third-party warranty providers.

Tips for safe big-ticket transactions?

• Use secure payment methods (Stripe or escrow)
• Never ship until funds clear
• Require signatures and insurance for shipments
• Keep all communication on-platform

Reviews

Who can leave a review?
Buyers can review sellers after completed transactions.

Where do reviews appear?
On profiles and sometimes product pages.

Can reviews be removed?
No, unless they violate our policies (hate speech, fraud, etc.). Sellers can reply to reviews.

What if I have a problem with a transaction?
RaceTeams.com offers a dispute resolution process. See our policy here

Refunds, Cancellations and Disputes

What is your refund policy?
Refunds are subject to the seller’s stated policy. RaceTeams.com does not issue refunds directly.

Can I cancel my order?
Depends on the seller. Please check the listing before purchase.

How do disputes work?
First, contact the other party to try to resolve it. If that fails, email the full details to support@raceteams.com. We’ll review documentation from both sides and do our best to mediate, but RaceTeams.com is not liable for refunds or outcomes.

Other FAQ's

How do I get featured?
Active members with a complete profile may be spotlighted on our homepage, social media, or newsletter. Contact support@raceteams.com

Are careers available at RaceTeams.com?
Check our Careers page for current openings.

What features are coming soon?
We’re always building new tools to help racers, sponsors, and suppliers connect. Stay tuned for updates.